Stuck on something? Let’s sort it out.

Family Command Central signs in with Google or Apple only. There is no password to remember or reset.

1. On iPhone, tap Continue with Apple. On Android, tap Continue with Google.
2. If the button spins and returns to the screen, check that the phone has an internet connection and that the Google or Apple account is signed in at the system level.
3. On Android, the app first asks the year you were born. Anyone under 13 is asked to be added by a parent instead of signing in (see roles).

💡 Deleting and reinstalling the app never deletes your family. Your data lives on our servers, tied to your account.

The first adult creates the family and becomes its parent. Everyone else joins with the family’s invite code or link, from Family → Invite on the parent’s phone.

One family per account for now. If you were added to the wrong family, ask that family’s parent to remove you, then join the right one.

Every plan starts with a 7-day free trial, after which it renews at the shown price unless cancelled at least 24 hours before the trial ends. One subscription covers the whole family. See Plans & billing.

1. Codes are eight characters with no O, 0, I or 1, so those can’t be confused. Lower case is fine; spaces are ignored.
2. A parent can generate a new code from Family → Invite → New code. The old one stops working the moment they do, so make sure you have the latest.
3. If the family is full for its plan, joining is refused until a parent upgrades or removes someone. The invite sheet shows how many seats are left.

Everyone who joins with an invite code is added as a child. That is deliberate: the invite is how a parent brings their children in.

A parent makes you a parent in seconds: Family → your name → ⋯ → change role. Parents can manage members and plans and see the Vault; children see the family’s calendar, lists, chats and projects and can add to them.

Add them as a profile: Family → Add member, or the “Adding a young child?” link on the invite sheet. Their name then appears on the calendar, lists and chats without an account of their own.

Parents remove a member from Family → their name → ⋯. Removing deactivates them and keeps history; deleting a member also removes what they created. A parent can only leave if another active parent remains.

1. Allow notifications for Family Command Central in your phone’s Settings. The app asks once; if you said no, the switch is in Settings → Notifications (iPhone) or Settings → Apps (Android).
2. Each event has its own reminder setting. Open the event and check when it should remind you.
3. Reminders ring on the phones of the people on the event. Add yourself as a participant to get them.

💡 Reminders are scheduled on your phone, so they ring even when you are offline.

The calendar looks forward 7 days on Lite, 90 days on Plus and 13 months on Pro. Past events are not shown; the calendar is about what is coming.

It jumps the calendar to any day; the dots show days the family already has plans. The same grid appears when you pick a date and time for an event or task.

Today shows only what is urgent: items needed by tomorrow and items marked high priority. Everything else stays on its list and counts toward the “Items to buy” number.

Tap it on any item to attach one of your Saved places as the store. The item then shows the store’s name, and you can change or clear it the same way.

Tap Undo on the toast that appears, or open the list, show bought items and tap the item to move it back.

The Daily chat includes the whole family. Custom chats (Plus and Pro) include only the members a parent adds, so the grown-ups or the siblings can have their own. Project chats include the project’s members.

A secret project (a surprise party, a gift) is visible only to the members a parent adds to it. Its chat, tasks, items and dates are hidden from everyone else in the family. Deleting a secret project removes everything in it.

Long-press a message and choose what it becomes. The new task, event or item links back to the chat.

The Vault is for parents only and needs the Plus or Pro plan. Children never see it, and a Lite family sees an upgrade card in its place.

Scanning is optional and needs a confirmation tap. The document is sent to Google’s Gemini service, which returns suggested details (merchant, amount, dates, warranty end). You review and edit them; nothing is saved until you say so. Plus includes 20 scans a month, Pro 100.

Deleted documents sit in the Vault’s Trash for 7 days and can be restored from there. After that they and their files are removed permanently.

1. Pull down on Account → Plans to refresh. Store receipts usually reach us within a minute.
2. Moving to a cheaper plan takes effect when the current period renews, not immediately. The Plans screen says so under the button.
3. Tap Restore purchases on the Plans screen if you reinstalled or changed phones.

Upgrades apply immediately and are prorated by the store. Cancel any time in your Apple ID or Google Play subscription settings; the family keeps the plan until the end of the period, then continues on Lite with everything intact and only new additions capped.

No. One subscription, bought by a parent, covers the whole family.

The widget keeps itself current through the day and refreshes when someone in the family changes a plan. If it seems stuck, open the app once, then remove and re-add the widget. iOS occasionally needs that after an app update.

On Google Cloud in Europe, visible only to your family. We never sell it and show no ads. The full picture is in our Privacy Policy.

In the app: Account → Delete account. It removes your account and, if you are the last parent, the whole family and its data. The steps are also on our account deletion page.